1. Overview
RecruiterVibe AI operates on a credit-based system. Credits are purchased in USD through Razorpay, our payment processor. This Refund Policy explains when a purchase of credits may be eligible for a refund and how to request one.
2. Eligibility Window
You may request a refund within 7 days of the date of payment. Requests submitted after this window has expired are not eligible for a refund.
3. Usage Condition
To be eligible for a refund, your current total credit balance must be at least 70% of the number of credits that this payment added. Eligibility is based on your overall account balance at the time of the request, not on tracking usage separately per payment. If your total balance has fallen below 70% of the credits this payment added, it is not eligible for a refund.
4. Maximum Refund Amount
The maximum refund for any eligible payment is the lower of the amount you paid and $12 (₹1000 for payments made in INR). If the amount paid is less than this cap, the refund will be for the amount paid; otherwise the refund is capped at that amount.
5. How to Request a Refund
To request a refund:
- Go to your Payment History in your account
- Select the payment you wish to request a refund for and choose "Request Refund"
- Provide a reason for the refund request; a reason is required
Only one refund request is allowed per payment.
6. Processing
Refund requests are manually reviewed. If approved, the refund will be issued to the original payment method through Razorpay. Processing timelines are indicative and typically take 5-10 business days, depending on your bank or payment provider.
7. Non-Refundable Cases
The following are not eligible for a refund:
- Payments where the 7-day eligibility window has expired
- Payments where your current total credit balance is below 70% of the number of credits that payment added
- Bonus or free credits, which were not paid for
- Payments that already have a pending or previously submitted refund request
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: contact@recruitervibe.in